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Bose SoundLink® around-ear wireless headphones II

19
CA R E A ND M AIN T ENA NC E  
Troubleshooting  
Problem  
What to do  
Headphones do not turn on  
•
•
•
Make sure  
is in the on position.  
Charge the battery.  
Headphones do not connect  
with mobile device  
On your mobile device, turn off the Bluetooth® feature and  
turn it back on. Then try pairing again.  
•
•
Delete Bose AE2 SoundLink from the Bluetooth list on your  
mobile device. Then try pairing again.  
Move the mobile device closer to the headphones and away  
from any interference or obstructions.  
•
•
Try pairing another mobile device.  
Visit owners.Bose.com/SoundLinkAE2 to see how-to videos  
(US and Canada only).  
•
Clear the headphone memory: Slide  
all the way up to  
the symbol and hold for ten seconds. Delete Bose AE2  
SoundLink from the Bluetooth list on your mobile device.  
Then try pairing again.  
Headphones do not connect  
with NFC- enabled device  
•
•
Make sure your mobile device supports NFC.  
Make sure your device is unlocked and the Bluetooth and NFC  
features are both on.  
•
Make sure you are tapping the NFC touchpoint on the back of  
your mobile device to the center of the right earcup.  
No sound  
•
•
Make sure the headphone power is on and battery is charged.  
Make sure the volume is turned up on the headphones and on  
your mobile device (or music app).  
•
Slide up and release  
connected device.  
to hear the name of the currently  
•
•
•
Try a different music app.  
Try pairing another mobile device.  
If two mobile devices are actively connected, make sure the  
other device has been paused first.  
•
•
•
If two mobile devices are actively connected, make sure both  
devices are within range of the headphones (30 ft. or 9 m).  
Poor sound quality  
Move the mobile device closer to the headphones, and away  
from any interference.  
Try pairing another mobile device.  
E N G L I S H  
-
1 9  
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Bose SoundLink® around-ear wireless headphones II
Bose SoundLink® around-ear wireless headphones II User Manual
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